Benchmarking is the process by which servicers measure their overall operational performance by identifying standards and comparing performance to those standards. Benchmarking Commercial Real Estate and Multifamily Servicer Performance takes the learner through the commercial/multifamily benchmarking process.
The course describes ways in which servicers identify external requirements and then set internal policies, procedures, and standards to ensure those requirements are met. The course then examines ways in which servicers assess their performance by measuring compliance with their policies, procedures, and standards. Benchmarking Commercial Real Estate and Multifamily Servicer Performance also addresses possible risks and consequences associated with non-compliance.
Course Outline:
Lesson 1 - Benchmarking Considerations
- Defining Benchmarking
- Benchmarking Against Standards
- Importance of Benchmarking
- Ethics
Lesson 2 - Understanding External Requirements
- Federal Statutes
- Federal Regulations
- State Statutes and Regulations
- Industry Standards
- International Laws, Regulations, and Standards
Lesson 3 - Developing Internal Requirements
- Contracts - Loan Documents
- Contracts - Servicing Agreements
- Internal Policies and Procedures
- Company Standards
Lesson 4 - Measuring Performance
- Overview of Compliance
- How to Measure Compliance
- Monitoring Compliance of Others
- Addressing Non-Compliance
- Benchmarking
Lesson 5 - Identifying Risks and Consequences
- Common Pitfalls
- Types of Disputes and Their Consequences
- Mitigating the Consequences
- Staff Involvement in Disputes
- Case Study
Course Credit:
Completion of this course earns five points toward MBA's Certified Mortgage Banker (CMB), or
Certified Mortgage Technologist (CMT) designations. This course also earns five points towards
MBA's Commercial Mortgage Servicer Achievement Certificate (Commercial CMS Level I). |